01. What it is
Phone-driven businesses lose money to missed, delayed, and mishandled inbound calls, but the loss stays invisible, because the evidence disappears before it reaches the CRM. A caller rings out, a transfer drops, a voicemail fills up, a callback happens hours late, and none of it is tied to a business result. You cannot fix a leak nobody has measured, and you cannot fund a fix you cannot justify.
What we do: At Digital Bone Studios, we run a Full RECOVER Audit. We measure the loss with your own numbers, map the call path from ring to result, find exactly where it breaks, and give you a prioritized 30 day plan. The audit is a diagnosis, not a performance review. The findings are yours to act on with us, with someone else, or on your own.
02. What we can do for you
2.1 Measure the loss
We put a value on the unanswered calls using your operating numbers, not generic benchmarks: inbound calls, missed rate, call to customer conversion, and gross profit per completed deal. The formula is shown, and the figure is labelled as illustrative exposure, not guaranteed lost revenue. If the numbers show a small leak, we report a small leak.
2.2 Check the whole call path
We examine the full call path across six areas: capture, response, after-hours coverage, routing, recovery, and attribution. The work runs on a full 60 day phone record export, a review of up to 40 call recordings, and up to five stakeholder interviews. Leaks are counted by category, and gaps where records are missing are labelled unmeasured, never guessed.
2.3 Get a 30 day plan
You receive an executive leakage report, a current state call path map, a department level risk map, evidence backed findings, and a 30 day plan with one owner and one deadline per fix. Delivery is a live walkthrough of the executive summary, ending in a clean decision: engage Digital Bone Studios for the Implementation Readiness Blueprint, implement internally, or do nothing.
03. Pricing
- Full RECOVER Audit, from $7,500.
- Audit plus Implementation Readiness Blueprint, $12,000 total.
- Audit plus Blueprint plus 90 day Recovery Verification, $17,000 total.
Implementation is priced separately. Full detail, the exposure calculator, and the six question assessment are at recovercallrevenue.com.